Refund Policy

This policy explains how refunds and cancellations work for Soota subscriptions.

1. No Refunds Policy

No refunds will be entertained under any normal circumstances. Once a subscription is purchased, the fee is considered final and non-refundable. This applies to all subscription tiers and one-time purchases.

2. Free Look Period

We understand that you may want to try our service before committing. For early joiners, we provide a 15-day free look period. During this period, you can explore the features of the tool. If you decide the tool is not for you, you must cancel your subscription within this 15-day window to avoid being locked into the "No Refund" terms.

3. Post-Free Look Period

After the 15-day free look period has elapsed, no refund requests will be processed. By continuing to use the service beyond this period, you acknowledge and agree to the non-refundable nature of the subscription fees.

4. Subscription Cancellation

You may cancel your subscription at any time to prevent future billing. However, cancellation does not entitle you to a refund for the current billing cycle or any previous payments.

5. Exceptional Cases

In rare cases of technical failure where the service was not rendered at all due to faults on our end (excluding planned maintenance or general uptime issues mentioned in the Terms), we may, at our sole discretion, consider a partial refund or extension of service.

6. Contact Us

For any billing or subscription queries, please reach out to us at [email protected] or +91 93804 74327.